FloridaHerald

/ Beauty & Wellness

Spas, skincare, and the Sunshine State art of feeling good.

US Beauty Award Unveils High-Level Jury Panel to Strengthen Independent Beauty StandardsBeauty & Wellness

US Beauty Award Unveils High-Level Jury Panel to Strengthen Independent Beauty Standards

US Beauty Award has announced its High-Level Jury Panel, bringing together specialists across artistry, hospitality, customer psychology, brand strategy and salon operations to support an independent and professional evaluation framework.

Rebooked Without Notice, Then Sent Home With Peeling Gel and Breaking Extensions at 5th Nail LoungeBeauty & Wellness

Rebooked Without Notice, Then Sent Home With Peeling Gel and Breaking Extensions at 5th Nail Lounge

A client booked with a specific technician was reassigned at check-in and left with uncured polish, untrimmed cuticles, and extensions that broke within days. A look at how staffing changes and rushed finishing steps can undo an otherwise fixable visit.

Crooked Nail Concern Met With Laughter and Rough Handling at PRO NAILSBeauty & Wellness

Crooked Nail Concern Met With Laughter and Rough Handling at PRO NAILS

A client said her request to correct a crooked nail was met with laughter, a rough hand, and a remark that she was too particular. A look at how respectful responses to small requests keep clients comfortable and teams composed.

Kept From Leaving and Gel That Fell Off Overnight: Respecting a Client's Time and Building Work That Lasts at Victoria Nails, Wax, LashesBeauty & Wellness

Kept From Leaving and Gel That Fell Off Overnight: Respecting a Client's Time and Building Work That Lasts at Victoria Nails, Wax, Lashes

A client who loved the warm welcome asked to shorten her visit, was encouraged to stay, and then lost two gel toenails in under a day on a $110 bill. A look at honoring a client's time and building work that holds, especially for a brand-new salon.

South Florida's Longevity-Clinic Boom AcceleratesBeauty & Wellness

South Florida's Longevity-Clinic Boom Accelerates

From Brickell to Palm Beach Gardens to Naples, a wave of high-end clinics is selling health optimization and 'longevity' to Floridians.

Miami Spa Months Returns With Luxe Treatments at Set PricesBeauty & Wellness

Miami Spa Months Returns With Luxe Treatments at Set Prices

For its 19th year, the summer wellness promotion offered discounted treatments at more than 30 spas across Greater Miami through August.

Brow Tint Left Client With Reported Burning, Swelling, and Bruising at LV Nails & SpaBeauty & Wellness

Brow Tint Left Client With Reported Burning, Swelling, and Bruising at LV Nails & Spa

A client says a routine brow tint left her skin burning and later swollen and bruised, and that her concerns were dismissed rather than addressed. A look at how a service add-on can go wrong and why the response afterward matters as much as the treatment itself.

XWELL Opens Its First Florida Wellness Center in ClearwaterBeauty & Wellness

XWELL Opens Its First Florida Wellness Center in Clearwater

The company known for airport spas debuted a stand-alone skincare and wellness studio, its first bricks-and-mortar location off the concourse.

Leftover Polish Residue and a Blame the Customer Response at Pink Petals Nail SpaBeauty & Wellness

Leftover Polish Residue and a Blame the Customer Response at Pink Petals Nail Spa

A first time customer returned to Pink Petals Nail Spa after noticing leftover polish residue on a $55 gel manicure, only to be told she should have checked her own nails. A look at how a small cleanup issue became a larger customer service breakdown.