FloridaHerald

/ Beauty & Wellness

Spas, skincare, and the Sunshine State art of feeling good.

Checked In on Time, Never Greeted or Seated, and Left Without a Service at Cosmo Nails & BarBeauty & Wellness

Checked In on Time, Never Greeted or Seated, and Left Without a Service at Cosmo Nails & Bar

A client with a morning appointment for a full set and a pedicure signed in two minutes early, heard nothing from the team, and eventually left. A look at how a simple word about timing can save an appointment.

A Small Request Refused, Then a Forced Payment: Accommodation and Accountability at Classy Nails & SpaBeauty & Wellness

A Small Request Refused, Then a Forced Payment: Accommodation and Accountability at Classy Nails & Spa

A client asked to reshape a single crooked nail and, by her account, was refused, left with an unfinished set, denied a paid removal, and required to pay anyway, then told she was being 'picky.' A look at honoring reasonable requests and stepping in as an owner.

Coastal Skincare: How Humidity Changed Florida Beauty RoutinesBeauty & Wellness

Coastal Skincare: How Humidity Changed Florida Beauty Routines

Estheticians say the state's climate demands a playbook all its own.

The Rise of Cold Plunge Culture Along Florida's CoastBeauty & Wellness

The Rise of Cold Plunge Culture Along Florida's Coast

In a state built on heat, the hottest wellness trend is getting cold on purpose.

Rushed Pedicure, Unrequested Callus Charge, and Peeling Gel Polish at Diva Nail Spa in West Palm BeachBeauty & Wellness

Rushed Pedicure, Unrequested Callus Charge, and Peeling Gel Polish at Diva Nail Spa in West Palm Beach

A returning customer says her pedicure felt rushed, an unrequested callus charge was added, and her gel polish began peeling within a day. A look at her account and what it suggests about pacing, communication, and follow-up.

Nails Thinned by Heavy Filing, a Request for a Gentler Touch, and a Higher Final Price at NailHouse & SpaBeauty & Wellness

Nails Thinned by Heavy Filing, a Request for a Gentler Touch, and a Higher Final Price at NailHouse & Spa

A longtime client of strong natural nails said her nails became thin and weak after a visit to NailHouse & Spa, and that her request for gentler filing and her expectations about price were not met. A look at what the review can teach nail teams about nail health, listening, and clear pricing.

Gel That Turned Yellow in Days, Twice: Polish Quality and Consistent Shaping at G Salon and SpaBeauty & Wellness

Gel That Turned Yellow in Days, Twice: Polish Quality and Consistent Shaping at G Salon and Spa

A client's pink aqua gel turned completely yellow within a couple of days, the same problem that had driven her away once before and returned on her second chance. A look at using quality, fresh product and shaping every nail consistently.

Gel Manicure Peeling Within 48 Hours for a $42 Birthday Treat at Serenity Nails & SpaBeauty & Wellness

Gel Manicure Peeling Within 48 Hours for a $42 Birthday Treat at Serenity Nails & Spa

A returning client treated herself to a birthday gel manicure at Serenity Nails & Spa, only to see the polish peel within two days. A look at a gradual decline in results and what it takes to reverse it.

30-Minute Wait With No Service and a Theft Insinuation on the Way Out at Kim NailsBeauty & Wellness

30-Minute Wait With No Service and a Theft Insinuation on the Way Out at Kim Nails

A customer says she waited over 30 minutes without being served, was warned off by other customers leaving, and was insinuated to have taken salon polish on her way out. A look at a customer service breakdown at Kim Nails.