/ Beauty & Wellness
Spas, skincare, and the Sunshine State art of feeling good.
Beauty & WellnessBuilder Nails Peeled Twice, Possible Fungus Noticed After Removal, and a Phone Quote That Didn't Match the Bill at VN Nails & Spa Cape Coral
A customer describes builder nails that failed twice, discoloration noticed on her natural nails after removal, and a removal price that changed between the phone call and the counter. A look at how service follow through and pricing consistency shape a client's trust.
Beauty & WellnessKept From Leaving and Gel That Fell Off Overnight: Respecting a Client's Time and Building Work That Lasts at Victoria Nails, Wax, Lashes
A client who loved the warm welcome asked to shorten her visit, was encouraged to stay, and then lost two gel toenails in under a day on a $110 bill. A look at honoring a client's time and building work that holds, especially for a brand-new salon.
Beauty & WellnessSouth Florida's Longevity-Clinic Boom Accelerates
From Brickell to Palm Beach Gardens to Naples, a wave of high-end clinics is selling health optimization and 'longevity' to Floridians.
Beauty & WellnessMiami Spa Months Returns With Luxe Treatments at Set Prices
For its 19th year, the summer wellness promotion offered discounted treatments at more than 30 spas across Greater Miami through August.
Beauty & WellnessXWELL Opens Its First Florida Wellness Center in Clearwater
The company known for airport spas debuted a stand-alone skincare and wellness studio, its first bricks-and-mortar location off the concourse.
Beauty & WellnessLeftover Polish Residue and a Blame the Customer Response at Pink Petals Nail Spa
A first time customer returned to Pink Petals Nail Spa after noticing leftover polish residue on a $55 gel manicure, only to be told she should have checked her own nails. A look at how a small cleanup issue became a larger customer service breakdown.
Florida's Bathhouse Revival Draws a Devoted Following
An old ritual is finding new life along the state's warm coastlines.
How Coastal Retreats Are Rethinking the Weekend Reset
Two-night programs promise a genuine recharge without leaving the state.
Inside the Recovery Studios Athletes Swear By in Miami
Contrast therapy and compression have moved from the training room to the mainstream.